CLAIM DELAY

We have submitted a claim on the 21 January, the excuses became absurd and had me laughing at the agent on the call. As my husband is the policy holdholder and he speaks afrikaans we requested and Afrikaans speaking person. We spoke with the agent Ian on 22 January he said the claim would be processed then transferred me to the agent and I got cut off. I have been trying to get hold of them since. Each time I call give the claim number its like starting the process from the beginning. Then they say okay we will get Ian to return your call. Nearly 2 weeks later I have had no success whatsoever.

From: Jackie Kraukamp Sent: Friday, January 24, 2025 08:43 To: OUTsurance <***> Subject: Fw: Claims Notepad - Good Morning,

On Wednesday Afternoon Ian spoke with my husband and they resolved the matter, Ian told me he would get the consultant to call me to get the claim processed.

To date I have not been able to get this done, when I called the lady said she will get Ian to contact me.

How do I get this claim processed please