1 reviews | Active since Feb 2014
Claim declined without proper consultation...what a *******!
<p>So outsurance is so big on advertising how they are the best...the best at what exactly...I put in a claim as our garage motors packed up and then we used a manual pulling process and then the doors broke. Put in a claim...they say wear and tear....really....we have not even had an assessor from outsurance come out...His EXPERT OPINION was based on photo’s the sub-contractor sent him…</p> <p>None of the motors were tested…the doors were not even touched…photo’s??? declined because the photo’s LOOK LIKE WEAR AND TEAR???</p>
Hello eileenjacobs
Our apologies for the belated response.
Our assessing manager, Leon has been in contact with you over a period of time now since you lodged this complaint. He apologised for the systemized rejection letter which was sent prematurely.
Leon made arrangements for our service provider to provide us with a report and sent you the feedback via e-mail.
The report confirmed the damage was not caused by any insured peril, but as a result of gradual wear and tear. The e-mail he sent you explains in further detail.
We are sorry about the disappointing outcome.
Regards
OUTsurance
Hello eileenjacobs
Our apologies for the belated response.
Our assessing manager, Leon has been in contact with you over a period of time now since you lodged this complaint. He apologised for the systemized rejection letter which was sent prematurely.
Leon made arrangements for our service provider to provide us with a report and sent you the feedback via e-mail.
The report confirmed the damage was not caused by any insured peril, but as a result of gradual wear and tear. The e-mail he sent you explains in further detail.
We are sorry about the disappointing outcome.
Regards
OUTsurance