SM
Sabelo M
1 reviews | Active since Feb 2026
24 Feb 2026, 10:41
Claim declined: Claim number: ***
It's related to the following Claim number: ***.Outsurance has a bad service. It has given me a lot of headache and sleepless nights. what is the purpose of taking out an Insurance whereas it's going to decline your claim. I took out a cover for my car and at sales stage i did advise them that the car does not have service history as i bought it at a car dealership and its pre-owned car. I did service in September 2025. If you knew that at claims stage this will have an impact, why did they accept the cover .I am still waiting for the sales recording which is passed 48 hours now.
SB Mdedelwa
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OUTsurance's replyOfficial
03 Mar 2026, 10:07Good day Sabelo,
We wish to advise you that we have received notice that this matter is being dealt with through the National Financial Ombud Scheme.
In light of the above, National Financial Ombud Scheme has been placed on record relating to this matter and all correspondence relating hereto should be addressed to their office accordingly.
Regards,
The OUTsurance Team
We wish to advise you that we have received notice that this matter is being dealt with through the National Financial Ombud Scheme.
In light of the above, National Financial Ombud Scheme has been placed on record relating to this matter and all correspondence relating hereto should be addressed to their office accordingly.
Regards,
The OUTsurance Team
OUTsurance's reply03 Mar 2026, 10:07
Official
Good day Sabelo,
We wish to advise you that we have received notice that this matter is being dealt with through the National Financial Ombud Scheme.
In light of the above, National Financial Ombud Scheme has been placed on record relating to this matter and all correspondence relating hereto should be addressed to their office accordingly.
Regards,
The OUTsurance Team
We wish to advise you that we have received notice that this matter is being dealt with through the National Financial Ombud Scheme.
In light of the above, National Financial Ombud Scheme has been placed on record relating to this matter and all correspondence relating hereto should be addressed to their office accordingly.
Regards,
The OUTsurance Team