CA
Colie A
1 reviews | Active since Mar 2020
01 Aug 2021, 18:41
Claim
I logged a claim on Wednesday and still no feedback all I get is messages to say I was called only to find no misscalls. Left countless emails and messages for a call back but nothing. Maybe canceling my insurance wasn't a bad idea after all if this is the service I get because I don't have a phone but trying by all means to communicate with you guys. I'm really not happy thus timeround and to think my claim took hardly 48 hours and all was done.
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OUTsurance's replyOfficial
03 Aug 2021, 14:43Hello Colie
We appreciate your feedback.
Our assessing manager contacted you with an apology for the lack of response. It was established we tried to reach you on an old contact number, which we have now updated.
Our assessor, Nokwanda has also since been in contact with you and is currently validating the claim for you. We requested our claims manager to still establish whether we captured your details correctly, and will discuss our findings internally.
Regards
OUTsurance
We appreciate your feedback.
Our assessing manager contacted you with an apology for the lack of response. It was established we tried to reach you on an old contact number, which we have now updated.
Our assessor, Nokwanda has also since been in contact with you and is currently validating the claim for you. We requested our claims manager to still establish whether we captured your details correctly, and will discuss our findings internally.
Regards
OUTsurance
OUTsurance's reply03 Aug 2021, 14:43
Official
Hello Colie
We appreciate your feedback.
Our assessing manager contacted you with an apology for the lack of response. It was established we tried to reach you on an old contact number, which we have now updated.
Our assessor, Nokwanda has also since been in contact with you and is currently validating the claim for you. We requested our claims manager to still establish whether we captured your details correctly, and will discuss our findings internally.
Regards
OUTsurance
We appreciate your feedback.
Our assessing manager contacted you with an apology for the lack of response. It was established we tried to reach you on an old contact number, which we have now updated.
Our assessor, Nokwanda has also since been in contact with you and is currently validating the claim for you. We requested our claims manager to still establish whether we captured your details correctly, and will discuss our findings internally.
Regards
OUTsurance