KV
KL V
1 reviews | Active since Sept 2020
08 Sept 2020, 11:00
Claim
Disappointed in the time it is taking for my claim to be sorted. My car has been at the Panelbeaters for 6 weeks and no work has been done on it as Outsurance have not authorised the Panelbeaters to start work on my car. Also communication from Outsurance is terrible. They don't even contact me to inform me on the progress of the claim.
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OUTsurance's replyOfficial
10 Sept 2020, 11:42Good day Christo,
It's shocking to read about your current claims experience, certainly not what we had wished for you to experience.
Our client liaison team have been in contact with you as well as the service provider and we can confirm the repair work has begun. We will remain in contact with you until you collect your vehicle and are entirely satisfied with the repair work.
We sincerely apologise for the delay and the inconvenience caused as a result.
Regards,
OUTsurance
It's shocking to read about your current claims experience, certainly not what we had wished for you to experience.
Our client liaison team have been in contact with you as well as the service provider and we can confirm the repair work has begun. We will remain in contact with you until you collect your vehicle and are entirely satisfied with the repair work.
We sincerely apologise for the delay and the inconvenience caused as a result.
Regards,
OUTsurance
OUTsurance's reply10 Sept 2020, 11:42
Official
Good day Christo,
It's shocking to read about your current claims experience, certainly not what we had wished for you to experience.
Our client liaison team have been in contact with you as well as the service provider and we can confirm the repair work has begun. We will remain in contact with you until you collect your vehicle and are entirely satisfied with the repair work.
We sincerely apologise for the delay and the inconvenience caused as a result.
Regards,
OUTsurance
It's shocking to read about your current claims experience, certainly not what we had wished for you to experience.
Our client liaison team have been in contact with you as well as the service provider and we can confirm the repair work has begun. We will remain in contact with you until you collect your vehicle and are entirely satisfied with the repair work.
We sincerely apologise for the delay and the inconvenience caused as a result.
Regards,
OUTsurance