Claim and Voucher Discrepancy

Dear Outsurance Team,

I am reaching out regarding a pressing issue related to my insurance policy with your company through Usave Odendaal Srus. I had taken the necessary steps to report the unfortunate passing of my aunt last week and was subsequently acknowledged with communication that my claim (Claim Number: ***) had been approved. The message indicated that I was entitled to a R1000.00 voucher, which was confirmed as payable from the final claim amount. This voucher was meant to be redeemable at any Shoprite, Checkers, or Usave Money Market locations.

Upon receiving your communication, the message provided instructions to contact Shoprite if I failed to receive the voucher SMS with instructions within the next two business days. Additionally, there were details about redeeming the voucher using the Shoprite app or by dialing the number *120*3534#, with links provided for both registration and WhatsApp access.

Based on this confirmation, I proceeded with my financial planning, including incurring certain debts that I anticipated settling with the expected claim payout. However, to my distress, when I attempted to follow up on redeeming the voucher, I was informed that I would not be receiving any voucher and that my claim would not be fulfilled. This sudden reversal has placed me in an incredibly challenging financial predicament, causing considerable stress and uncer*****y about my ability to recover from this unexpected situation.

I am seeking urgent resolution to this matter, as the initial communication provided a clear expectation that has unfortunately not been met. Your prompt attention and assistance in resolving this discrepancy will be greatly appreciated, as it will significantly alleviate the financial strain and help me plan accordingly.

I trust that Outsurance, being a reputable and customer-centric organization, will handle this matter with the urgency and professionalism it deserves. Please feel free to contact me at ***i am truly hoping for a satisfactory resolution. 😡