CLAIM AND CUSTOMER HANDLED WITH NO RESPECT

Claim ***

On Thursday afternoon I came to my house flooded with water, I noticed that the issue came from my Dishwasher. I took the dishwasher to a local repair company in Bloemfontein and was advised that the Waterpump is burned out.

I put in a claim on Monday 8 Nov and Busi Buthelezi was allocated to my claim. I advised them that I do have a email from the repair company advising that the Waterpump was the issue and forward the email directly to her.

Busi advised that we need a letterhead from the company stating the issue and cause of damage. And she made it clear that Power Surges is not covered on my policy.

The repair company sent me the letterhead and this information was sent to her. As per Repair Company - they noticed damaged wires in the machine and this might be the cause of damaged, however, in brackets they advised "POSSIBLY MICE",

On Tuesday, I had to phone Busi for an update. She advised me the letterhead do not have a Model Number for the Dishwasher so we have to ask the Repair Company to amend and sent back. This was done.

Few hours later, Busi phoned me asking: why our story has changed? I was not sure what she meant. She advised that the 1st email that the Repair company sent me personally (telling me the pump is burned and wont be able to fix) differs from the letterhead (letterhead containing details to what the issue was and the POSSIBLE REASON FOR DAMAGED).

I asked her to phone the Repair Company directly as I was not sure what she is referring to. As per Repair Company - Busi did phone them and they advised that cables was damaged and possibly made a short that caused the pump to burn out. PLEASE KEEP IN MIND THAT ITS ONLY A ASSUMPTION).

Busi later phoned me to advise the Claim is Reject as Mice are not covered.

I advised this to the repair company and They made it clear that Outsurance are looking for reasons not to pay out. They even suggested that they need to source the waterpump then he will be able to replace the cables AT NO CHARGE.

We later phoned Busi to tell her that we are not happy with the outcome, She kept on hammering that even if it was a ****roach, they wont be able to pay out.

I advised her that the Repair Company said POSSIBLY MICE but its not confirmed, I asked her if they can send suggested companies to look at the machine for a second opinion but was handled with no respect.

I am very unsatisfied and will take this to social media