Claim after 2+ weeks still not finalized

Constantly need to follow up on my claim. Claim was submitted on 18 Jan 2023 assessor here on 19 Jan 2023. That was it, I had to follow up on the contractor to come through for them to qoute. After the contractor was here still had to follow up daily with no luck on my claim. I had a break in with my gate motor faulty and front pivot door broken still not repaired. Writing here on 2 Feb 2023 with no luck on my claim and front door still broken gate motor faulty had to fix the door just so that it can close and lock. I don't understand why this can take so long to get finalised i was told that the contractor will be done by 24 Jan 2023 obviously did not happen.