SO
Sandro O

1 reviews | Active since Nov 2018

18 Sept 2021, 22:54

Claim

<div>My mother passed away due to cervical cancer. She fought it tooth and nail but unfortunately she passed on. My claim as the beneficiary does not want to be approved due to a certain waiting period. I ask that outsurance waive that as we can't afford to give her a dignified funeral and she knew that, that's y she pulled out this policy. We are poor, we struggling and most nights we don't have anything to eat. I pray that outsurance find some humanity and just approve it so we can bury our mother with dignity. If it wasn't for Tygerberg hospital who *****ed up some surgeries on her she would still be here. They shorten her lifespan. Outsurance find some humanity and allow our claim or we don't know how we will bury her. Erika Oranzie id number ***</div>

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Replies (2)
OUTsurance
OUTsurance's reply21 Sept 2021, 11:48
Official
Good morning Sandro,

Thank you for your feedback.

We are so sorry for your loss and send our condolences to you and your family.

We can only imagine how difficult this time must be for you.

Michael, from our Life management team, has been unsuccessful in his attempt to contact you and has subsequently sent you an email and sms.

Please respond with a date and time convenient to you, and we will call you then. 

Kind regards,
OUTsurance
OUTsurance
OUTsurance's reply28 Sept 2021, 11:19
Official
Hello Sandra

Following our previous response to you.

The rejection of the claim was discussed again last night. Since your mother passed away within the waiting period of 6 months, we can sadly not overturn the rejection.

We are not at all insensitive to the financial burden this has placed on you during this very difficult time.

Regards
OUTsurance