ME
Mrs E
1 reviews | Active since Oct 2024
29 Oct 2024, 10:39
Claim a bakkie windscream the total cost was 1850
Claim a bakkie windscream the total cost was 1850.00 ....the amount i must pay was 1600.00 out of my pocket....the bill to Outsurance R 250.00 ....and i pay my premium on time ....very dissapoint in the matter...i cancel the claim paid the whole bill.... i will loose my bonus for R 250...this is bull nonsens😡
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Replies (2)
OUTsurance's replyOfficial
29 Oct 2024, 11:38Hello Mrs R
Thank you for reaching out to us.
We understand your disappointment given the low claim value versus the excess amount.
We have standard excess amounts which are payable in the event of a claim and if the amount claimed for is much higher, the excess amount still remains as is.
Our claims manager will however call you and discuss your concerns further.
Regards
The OUTsurance Team
Thank you for reaching out to us.
We understand your disappointment given the low claim value versus the excess amount.
We have standard excess amounts which are payable in the event of a claim and if the amount claimed for is much higher, the excess amount still remains as is.
Our claims manager will however call you and discuss your concerns further.
Regards
The OUTsurance Team
OUTsurance's reply29 Oct 2024, 11:38
Official
Hello Mrs R
Thank you for reaching out to us.
We understand your disappointment given the low claim value versus the excess amount.
We have standard excess amounts which are payable in the event of a claim and if the amount claimed for is much higher, the excess amount still remains as is.
Our claims manager will however call you and discuss your concerns further.
Regards
The OUTsurance Team
Thank you for reaching out to us.
We understand your disappointment given the low claim value versus the excess amount.
We have standard excess amounts which are payable in the event of a claim and if the amount claimed for is much higher, the excess amount still remains as is.
Our claims manager will however call you and discuss your concerns further.
Regards
The OUTsurance Team
OUTsurance's replyOfficial
31 Oct 2024, 12:01Hello Mrs R
Following our private reply to you, we received feedback from our claims manager, confirming she contacted you.
Your concerns were discussed and we thank you for your understanding.
Our client care department was notified to arrange a call to you to adjust your windscreen excess for instances going forward. Since you withdrew your claim after having arranged for replacement yourself, we confirm your OUTbonus is unaffected.
Regards
The OUTsurance Team
Following our private reply to you, we received feedback from our claims manager, confirming she contacted you.
Your concerns were discussed and we thank you for your understanding.
Our client care department was notified to arrange a call to you to adjust your windscreen excess for instances going forward. Since you withdrew your claim after having arranged for replacement yourself, we confirm your OUTbonus is unaffected.
Regards
The OUTsurance Team
OUTsurance's reply31 Oct 2024, 12:01
Official
Hello Mrs R
Following our private reply to you, we received feedback from our claims manager, confirming she contacted you.
Your concerns were discussed and we thank you for your understanding.
Our client care department was notified to arrange a call to you to adjust your windscreen excess for instances going forward. Since you withdrew your claim after having arranged for replacement yourself, we confirm your OUTbonus is unaffected.
Regards
The OUTsurance Team
Following our private reply to you, we received feedback from our claims manager, confirming she contacted you.
Your concerns were discussed and we thank you for your understanding.
Our client care department was notified to arrange a call to you to adjust your windscreen excess for instances going forward. Since you withdrew your claim after having arranged for replacement yourself, we confirm your OUTbonus is unaffected.
Regards
The OUTsurance Team