RG
Rika G

1 reviews | Active since Dec 2016

03 Dec 2016, 22:06

Claim

<p>Contractors during my claim the work of these contractors were below substandard and I had to recall, them four times to fix the mistakes furhtermore water damaged cupboards were only repaired and not replaced, resulting in broken tiles and granite tops sacking due to water damaged, panels at the back of the cupboard which were not replaced. I have been incontact with outsurance on numerous times with every time unsatisfactory response. Outsurance inform me that I have to reregistered a claim which will cost me again R2500.00. I was also informed if I registered another claim they might suspend my insurance.</p>

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Replies (1)
OUTsurance
OUTsurance's reply08 Dec 2016, 10:05
Official

Hi Rika,

Very concerned about the bad workmanship. As per our conversation, I did escalate the matter to our claims manager. She has been unsuccessful in her attempts to contact you.

Please can you email Lelanie and she will call you back when you are ready. Email ***.

Sorry for the inconvenience caused.

Regards,

Kelvin