Claim

Our fridge broke 13 Nov 2019. We ph for companies to look at fridge. The ones in worcester were very busy so we phoned outsurance. They couldn't get anyone to look at fridge as the distance was too far too travel from ct. Eventually someone from worcester came on monday & advised that is was the pc board (cost R2500 approx) & it would take 2 weeks to order part from LG when that was replaced he advised that then he would see if the fan motor would also need to be replaced then we would have to wait again for parts. Eventually someone from Cape Town came Tuesday & he also said it was the pc board & the part would have to be ordered. Outsurance phoned yesterday after us we phoning them to get an answer & they advised that because the fridge can be repaired they cant pay us out for a new fridge. What they not taking into consideration is that the parts must be ordered, we have already been 8 days without a fridge & probably have to wait another 2 weeks for it to be repaired. We have a 550l fridge and told them we would take a smaller fridge, was told they cant do that. They not even taken into account the inconvience and cost it has being without a fridge for weeks & that we have to buy food daily. So much for your "awesome service everytime you deal with us" and " we are committed to giving exceptional service to all our clients"