NG
Naeem G

1 reviews | Active since Feb 2023

19 Feb 2023, 17:40

Claim

One of there clients drove full force in the back of my car while it was stationary on the road with hazards on , my children and wife on the back seat , what makes it worse is that the driver fled the scene when trying to claim from them with all my details that they asked for submitted they turned around and said they won’t pay my claim out as there insurer nor them is not liable for my damages no matter if knowing my children is hurt or not they telling me he had a tire burst and that’s the reason they won’t pay out or fix my car as this isn’t his fault it’s unforeseen , I’ve contacted my lawyers and they explained to me that there is no such thing and this is why I will take them on and they will face the repercussions.

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Replies (5)
OUTsurance
OUTsurance's reply20 Feb 2023, 14:34
Official
Good afternoon Naeem,

Thank you for bringing your concerns to our attention.

Please provide us with our clients claim number and we will gladly look into the matter and arrange for our legal manager to call you.

Regards,
The OUTsurance team
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Naeem G's update20 Feb 2023, 14:47
Reviewer Update
Claim number ***
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Naeem G's update20 Feb 2023, 14:50
Reviewer Update
  • Claim Number 3 4 5 5 5 4 3 8 2.
NG
Naeem G's update20 Feb 2023, 17:09
Reviewer Update
I honestly thought they would pay out the Claim as I am the on that suffered the damage from there client these people tries calling me trying to explain once again why they won't pay out my damages, so for future please be careful with this insurance company, you don't matter in to them they will find a reason not to honour your claim apparently being insured for unforseen circumstances like accidents isn't what they deal with.
OUTsurance
OUTsurance's reply22 Feb 2023, 14:46
Official
Good afternoon Naeem,

Thank you for your further feedback.

We are sorry for the disappointing outcome of your third-party claim.

Mmeli contacted you to discuss the matter and the reasons for our decision.

It is well within your rights to seek legal representation if you do not agree with our decision.

Regards,
OUTsurance