PG
Pilate G

1 reviews | Active since Aug 2018

25 Aug 2018, 15:08

Claim ***

Good day,

My claim ********** 77 has been rejected. Im yet to receive written reasons from Deon. However from the telephone conversation with him he told me of the following :

That i failed to disclose previous policy cancellation(s).

I wish to point out that until today NO insurance company has cancelled my policy. The issue that I had with my previous insurance Mutual and Federal regarding their intention to cancell my policy was subsequently cleared after they accepted that indeed the policy was cancelled by me and not them. I have a letter from them confirming what im saying.

Secondly, following the incorrect decision by Mutual and Federal, my next insurance, Discovery Insure re**** on the M&F invalid decision to render the policy that I had with them Void. Their choice of words was clear and unambiguous. There is NOWHERE in their letter where they use the term cancellation. As a Lawyer myself, I understand the two concepts to be completely different.

For this reason i could not have said that my policy with Discovery Insure was cancelled when in fact it was rendered Void. The question that I was asked by Outsurance when I took the Policy was whether have I ever had my Policy cancelled by an Insurer? To this I honestly answered NO.

Thirdly, It is also with regret that Outsurance alleges that i drove the vehicle under the influence of alcohol. Sadly they do not give me evidence or proof for their allegations.

They asked for my bank details to check if any purchases were made or withdrawals for alcohol purchase. They seem to be relying on hearsay and baseless assumptions to make these spurious allegations.

I am now at a point where i will have no other choice but to take legal option in order to seek justice.

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Replies (1)
OUTsurance
OUTsurance's reply28 Aug 2018, 13:41
Official

Hello ***

We are not insensitive to the financial loss you are incurring as a result of your claim being rejected.

Our general assessing manager, Albert contacted you and also proceeded by sending you an email outlining the rejection reasons in detail.

We will ensure we provide you with the recording of our assessor's discussion with you as well as your previous insurer's discussion with you when you were notified they cancelled your policy. We will request the towing company's permission for you to approach the towing operator and share his conversation he has with you at the time.

Regards

Dinky