Claim!!!!

How is it that they call themselves the best insurance in the country yet when it comes to delivery you have to personally follow them behind. I just don't like the way I have been treated regarding a claim with outsurance, when I initially took the insurance with them I thought my car is in good hands, guess I was wrong. Listing is a skill or maybe their call center staff needs further training in listing and making sure the client is taking the best cover for them.