claim *** -Pathetic service

On the 02/02/2015 my car was involved in an accident. The car was towed by Metro Assist to the Sandton SMD yard. On the 04/02/2015 I requested a release note from your advisor, Sasha Lupke. The reason for this was that after the accident occurred, the boot of my car couldn't open as the battery was flat and I assumed that the would be able toopen it at the yard. On arrival, the boot wouldn't open despite all the efforts by the employees at the yard to recharge the car with the booster pack. My car supposedly took 2 months to repair and eventually after laying complaint after complaint my car was returned to me. Immediately upon receiving my car I noticed issues of which I took note of at North City Panel Beaters and took eveidence of the pictures on the day of collection. On 15/04/2015 I sent your advisor Mmapule Boya an email with an attachment of all the issues I picked up with the car. On 04/05/2015 I sent my car back to get the issues resolved. Today 11/05/2015 I was contacted by North City Panelbeaters, mind you the supplier, to be informed that everything was fixed but the boot as there is no proof that the damage was due to the accident. So tell me, who is fooling who here?