Claim *******

*** — Dudu Sithole & Bongi Dlamini

On 2 September, I received a call from Bongi Dlamini, who informed me that Dudu Sithole was no longer working there and that she had been asked to contact me. I was extremely shocked and confused because, on 31 August, I had received an email from Dudu requesting that I sign the release form and provide my banking details for payment processing.

I explained to Bongi that this was concerning and asked her to email me regarding the matter. She did so and then requested that I forward her the email I had received from Dudu, which I did.

Yesterday, I received an SMS stating that the payment had been made and would take 3–5 working days to reflect.

I was then contacted by Bongi from +27 (63) ***, who told me that there was supposedly something wrong with my account and that it was not verified. She asked me to provide confirmation from my bank, which I immediately sent to her.

I then tried calling Bongi back, but I have been unable to get through to her.

I contacted my bank directly, and they confirmed that there is absolutely nothing wrong with my account and that everything is in order.

I am now extremely confused and concerned. I was informed that my payment had already been made, but I am now being told that there is a problem with my bank account verification, despite my bank confirming that my account is fine.

What exactly is going on with my payment and my banking details? I need a clear explanation and urgent feedback regarding the status of my payment.