cK
chris K

1 reviews | Active since Aug 2022

13 Sept 2022, 08:58

chris

I am a loyal out surance customer for exactly 21 years. I recently received my annual increase and noticed that my home content insurance increased with 21% but never claimed anything for house content. My vehicle insurance increased with 15% but never claimed in the last 4 years. I contacted them requesting a review and reasons for this Ludacris increase but they could not give me any reasonable explanation. I also stay in an area and town where there isn't lots of crime. I honestly feel that in times like this, out surance should look at reasonable increases. for loyal customers. At point in time, it looks like out surance want's to recover the out bonus that was paid to me in July.

0
Replies (1)
OUTsurance
OUTsurance's reply14 Sept 2022, 14:03
Official
Hello Chris

We understand your disappointment.

Our client care manager contacted you and discussed the increase in more detail. We know you are not satisfied with the outcome and are sorry we were unable to offer you a more reasonable rate at this stage.

Regards
OUTsurance