qQ
queenmashinini Q
1 reviews | Active since Aug 2017
02 Jan 2020, 15:10
Cheats!!!
Cheats! Outsurance refuses to pay my missing wedding ring claim. Firstly they said my premium for November wasn’t paid. When I contested the date and gave them the 3rd December, they now claim 3rd December falls within the November premium period.
Such cheats!
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
03 Jan 2020, 17:36Hello Queeneth.
Following your recent interaction with us, we acknowledged your complaint and escalated it to our Claims Manager for review and assistance.
Liesl our manager contacted you to address your concerns and to explain our position in this matter. She explained that your cover period is from the 5th of the month to the 4th of the following. Hence the cover period for 3 December fell under November. We sincerely apologise for the disappointing feedback regarding the rejection of your claim. We completely understand how the ordeal is affecting you and are certainly not insensitive to your loss.
Regards
OUTsurance
Following your recent interaction with us, we acknowledged your complaint and escalated it to our Claims Manager for review and assistance.
Liesl our manager contacted you to address your concerns and to explain our position in this matter. She explained that your cover period is from the 5th of the month to the 4th of the following. Hence the cover period for 3 December fell under November. We sincerely apologise for the disappointing feedback regarding the rejection of your claim. We completely understand how the ordeal is affecting you and are certainly not insensitive to your loss.
Regards
OUTsurance
OUTsurance's reply03 Jan 2020, 17:36
Official
Hello Queeneth.
Following your recent interaction with us, we acknowledged your complaint and escalated it to our Claims Manager for review and assistance.
Liesl our manager contacted you to address your concerns and to explain our position in this matter. She explained that your cover period is from the 5th of the month to the 4th of the following. Hence the cover period for 3 December fell under November. We sincerely apologise for the disappointing feedback regarding the rejection of your claim. We completely understand how the ordeal is affecting you and are certainly not insensitive to your loss.
Regards
OUTsurance
Following your recent interaction with us, we acknowledged your complaint and escalated it to our Claims Manager for review and assistance.
Liesl our manager contacted you to address your concerns and to explain our position in this matter. She explained that your cover period is from the 5th of the month to the 4th of the following. Hence the cover period for 3 December fell under November. We sincerely apologise for the disappointing feedback regarding the rejection of your claim. We completely understand how the ordeal is affecting you and are certainly not insensitive to your loss.
Regards
OUTsurance