1 reviews | Active since Dec 2017
Cheap is Exspensive
I thank Outsurance for showing their true colours. It is proven again if your buy or use “CHEAP” good eventually you paying double because “CHEAP” good and service lack quality. I had hail damage, 6 windows, besides taking two months - the cost of the windows is R3146.69 and my access is R2500.00 thus I am paying 80% of the claim. Does this make any logical sense? Well done Outsurance it perfectly explain why you “CHEAP” – lack quality! People please be careful for “CHEAP”!!!!
Good day,
Thank you for bringing this matter to our attention.
Yural our assessing manager contacted you to apologize for the delay. You informed him that you understand why there was a delay with our service provider and that it was due to all the recent storms. Yural also discussed the excess in detail that no matter the value of the claim there will always be an excess which is currently R2500 ( flat rate no percentage ). Subsequently Yural reduced your excess to R1250 for this claim and you were happy with that. Please contact our client services department to review all your excesses for future claims.
Thanks, Kelvin
Good day,
Thank you for bringing this matter to our attention.
Yural our assessing manager contacted you to apologize for the delay. You informed him that you understand why there was a delay with our service provider and that it was due to all the recent storms. Yural also discussed the excess in detail that no matter the value of the claim there will always be an excess which is currently R2500 ( flat rate no percentage ). Subsequently Yural reduced your excess to R1250 for this claim and you were happy with that. Please contact our client services department to review all your excesses for future claims.
Thanks, Kelvin