Charged for policy I should not have

I bought content insurance under the promise that my car insurance policy would decrease, I was informed that someone would contact me at a later stage to arrange the added car policy. I then received a call the following week from a senior advisor. He was aware of my content policy, and also stated that the car policy might be cheaper now due to my content cover. I was brought under the impression that the car insurance and content insurance would fall under one product. I received a much better quote (car and content combined) from a rival insurance company and informed Outsurance that I am no longer interested n their product and that I'm going with the rival. This was done within the 20 day period after signing up for the content insurance.<br> However, a was slammed with a debit order almost 3 times larger than the agreed upon premium.<br> After I informed Outsurance of the error, I was assured that I would be able to listen to all recordings and that they would get back to me the same day. This happened 4 times. I still haven't heard anything from them.<br> Common sense dictates: why would I need to content insurance policies for the same property? <br> My next step is the Ombudsman.