Chantel Kok is the WORST claims consultant

I submitted a 3rd Party Claim for my vehicle being damaged by an Outsurance client, in JUNE!!! The client was admitted that he was at fault, and we (both the Outsurance client and myself) submitted everything that was required to process the claim, by the end of July, And Chantel Kok (Outsurance claims consultant) still has had the audacity to tell me (on every occasion that I call her to ask about how far she is with my claim), that she still needs to confirm with their client before the claim can be processed... it's September now, and she is still 'calling the client to get confirmation'.

If you have a 3rd Party Claim against an Outsurance client, and Chantel Kok is the one processing it make sure you have your lawyers on speed-dial or you'll have to wait for confirmation, from a client who probably has his/her car fixed already.

In fact, I'm starting to believe that Chantel Kok's job discription is to ensure that 3rd Party claims are not paid out, by all means necessary.