Changes to my policy

Hi There, I have been trying to get hold of someone to assist me to amend my policy since the policy states 3 geysers when there is actually only 2 - Surely this will reduce my premiums as well. No one has gotten back to me as yet!

Also, my premiums went up but when I requested a review since I made no claims, no one gets back to me. This is not fair since collecting premiums is done immediately but then it comes to adjustments then Outsurance does not reply.

I am due for my outbonus soon, hopefully this is not the case again!