DK
Daniel K
1 reviews | Active since Apr 2013
28 May 2020, 09:23
Changed Policy withouth Permission (Bad Service)
So DISAPPOINTED in @OUTsurance called yesterday and spoke to Dikeledi about changing my policy back to business since im back at work fully next week. I disagreed with something she said, she said that she she would get advice from manager and call me back, she ner called back and went ahead changed without my permission. I think it's time to leave . please get some lone to call me urgently . preferably the kady i spoke to beginning of May (Michelle i think)
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Replies (2)
OUTsurance's replyOfficial
28 May 2020, 12:14Hi Daniel.
We completely understand how the experience has made you feel and the reason you are upset. What you describe is very concerning and we are looking into the matter. Very sorry for the poor experience you describe, it is not in line with the values we pride ourselves with.
We escalated this to our Client Care Manager for review and assistance and will do everything we can to resolve this fairly and quickly to your satisfaction.
Our manager will be in touch with you soon and ensure Michelle provides you with feedback and resolve.
Regards
OUTsurance
We completely understand how the experience has made you feel and the reason you are upset. What you describe is very concerning and we are looking into the matter. Very sorry for the poor experience you describe, it is not in line with the values we pride ourselves with.
We escalated this to our Client Care Manager for review and assistance and will do everything we can to resolve this fairly and quickly to your satisfaction.
Our manager will be in touch with you soon and ensure Michelle provides you with feedback and resolve.
Regards
OUTsurance
OUTsurance's reply28 May 2020, 12:14
Official
Hi Daniel.
We completely understand how the experience has made you feel and the reason you are upset. What you describe is very concerning and we are looking into the matter. Very sorry for the poor experience you describe, it is not in line with the values we pride ourselves with.
We escalated this to our Client Care Manager for review and assistance and will do everything we can to resolve this fairly and quickly to your satisfaction.
Our manager will be in touch with you soon and ensure Michelle provides you with feedback and resolve.
Regards
OUTsurance
We completely understand how the experience has made you feel and the reason you are upset. What you describe is very concerning and we are looking into the matter. Very sorry for the poor experience you describe, it is not in line with the values we pride ourselves with.
We escalated this to our Client Care Manager for review and assistance and will do everything we can to resolve this fairly and quickly to your satisfaction.
Our manager will be in touch with you soon and ensure Michelle provides you with feedback and resolve.
Regards
OUTsurance
DK
Daniel K's updateReviewer Update
28 May 2020, 17:03I got a call from Mitchell and reached a mutual understanding. Thank you for speedy response and resolution. That is the service i signed up for. I am happy
DK
Daniel K's update28 May 2020, 17:03
Reviewer Update
I got a call from Mitchell and reached a mutual understanding. Thank you for speedy response and resolution. That is the service i signed up for. I am happy