TM
Thomas M
1 reviews | Active since Aug 2011
11 Jan 2019, 07:07
Change of work address resulted in premium increased by R222
I asked Outsurance to change my work address Yesterday. Only to be punished with a premium increase of R222. When I was called by their consultant, I was told that the new premium will increase by only R3,.00. I accepted, even though it was also unacceptable for a premium to increase after value of the car has dropped. When I receive new policy schedule, the increase was R222.
I expect insurance premium to go down as the value of the car drops, not go up. It is not like I changed my work address to some township. I changed from a suburb to another suburb. In fact, I feel the new work address is safer than the old.
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Replies (2)OUTsurance's replyOfficial
15 Jan 2019, 11:47Good day ndimulaifa,
Thank you for bringing the matter to our attention.
Shaheed our client services manager has been in contact with you to address your concerns. The matter has been resolved and the premium matched.
We do apologise for the inconvenience caused.
Thank you for bringing the matter to our attention.
Shaheed our client services manager has been in contact with you to address your concerns. The matter has been resolved and the premium matched.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply15 Jan 2019, 11:47
Official
Good day ndimulaifa,
Thank you for bringing the matter to our attention.
Shaheed our client services manager has been in contact with you to address your concerns. The matter has been resolved and the premium matched.
We do apologise for the inconvenience caused.
Thank you for bringing the matter to our attention.
Shaheed our client services manager has been in contact with you to address your concerns. The matter has been resolved and the premium matched.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
TM
Thomas M's updateReviewer Update
16 Jan 2019, 13:46Old premium restored. Thank you!
TM
Thomas M's update16 Jan 2019, 13:46
Reviewer Update
Old premium restored. Thank you!
