CHANGE OF RESIDENTIAL ADDRESS - NO RESPONSE

<p>Since Monday 20/3/2017 I have completed the "UPDATE MY FACILITY" on the Outsurance website 3 times to advise them of my new residential address. This was done on Monday 20/3/2017, Tuesday 21/3/2017 and Thursday 23/3/2017 each time receiving their Reference No. ( ********** 9, ********** 6, and ********** 5). Their web page states: "PLEASE COMPLETE YOUR DETAILS IN THE FIELDS BELOW AND ONE OF OUR FRIENDLY CLIENT CARE CONSULTANTS WILL CALL YOU BACK SHORTLY". As at Friday 24/3/2017 I have not received any kind of response. I have had a Motor Vehicle insurance policy with Outsurance since 2003 and have always received excellent service from them; I cannot understand why their service has dropped so suddenly. I sure hope I get some kind of response for a “simple” change of address request – after all they insist on being advised immediately of any changes relevant to the schedule yet turn a deaf ear when one complies!!! Come on OUTSURANCE let’s get this matter sorted asap.</p>