PM
Petronella M

1 reviews | Active since Jul 2021

27 Jul 2021, 13:43

Change of debit order date

I have advised outsurance about my change of salary date The consultant still advised that they will debit pro rata as per old date on the system I then told him if it makes sense what his saying guess what they debited my account yesterday with three amounts that are less than R50 and all debit orders returned and my bank charged me R150 by 3 System are meant to be human navigated and if the consulted took time to care I would be owing my bank this amount And I will be canceling my debit orders and policy immediately

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Replies (1)
OUTsurance
OUTsurance's reply29 Jul 2021, 11:02
Official
Hello Pertronella M

Thank you for your feedback, which was of course concerning.

Our client care manager, Michelle, contacted you after she audited the relevant call you had with our advisor.
Our advisor did discuss the pro rata premium we need to collect correctly.
Michelle provided you with feedback and we are sorry about the inconvenience.

Regards
OUTsurance