Change in my insurance PREMIUM

Item: OUTsurance
Rating: 1
Author: Natasja J

Good Day, Can you please tell me why Outsurance found it necessary to make a R200.00 change in my insurance premium because I made a call to enquire about a new vehicle insurance quote. So if I never phoned in my insurance would never have been increased? This is *********, I am a long standing customer with this company! I want feedback with regard to this.

Helpful (0)

Replies (3)

OUTsurance's replyOfficial

08 Sept 2017, 13:27

Good day,

Thank you for bringing the matter to our attention. Fairbridge our client care manager contacted you to get the matter resolved and he also apologized for the inconvenience caused. Fairbridge updated the underwriting and he managed to give you a better premium.

Regards, Kelvin

OUTsurance's reply08 Sept 2017, 13:27

Official

Good day,

Regards, Kelvin

Natasja J's updateReviewer Update

08 Sept 2017, 13:47

Good Day, did not hear one word from Fairbridge! And I am still uncertain as to what is happening with my policy!

Natasja J's update08 Sept 2017, 13:47

Reviewer Update

Good Day, did not hear one word from Fairbridge! And I am still uncertain as to what is happening with my policy!

OUTsurance's replyOfficial

11 Sept 2017, 10:51

Good day,

Fairbridge has contacted you and apologized for the incorrect feedback given. Your policy has been correctly updated and the refund was discussed with you.

Thanks

OUTsurance's reply11 Sept 2017, 10:51

Official

Good day,

Fairbridge has contacted you and apologized for the incorrect feedback given. Your policy has been correctly updated and the refund was discussed with you.

Thanks