Cellphone claim taking long

I took Outsurance because it came highly recommended. When i claimed for my partners phone I had no hassles, the claim was approved within a day. Friday I claimed for Iphone XR literally 30 to 45 min after the incident happened. I have called in twice to follow up on the claim and need a outcome today please, my claim has been allocated to a senior assessor can he also be in contact ASAP with me so we can move the claim forward. If he can come to my offices and do the assessment today can that be done and interview the necessary parties - I'm so inconvenienced because i cant access my bank apps to take money out im really frustrated please can i get help thats all my asking