cash back bous

My husband received a call from Outsurance and they said that if he pays less at his previous insurer they will give him R1500.00. Bradley Johnson asked me to submit copy of my current insurances payment, as well as a letter to say we have been claim free for 3 years on all out vechiles. After going thru all this trouble, he send me a email saying we don't qualify because its business insurance. But nobody said that from the beginning. what a lot of lies. they should have checked before they made the call.