Car more damaged than before.

I sent this message 2 weeks ago and have not received a response. this is a follow up to this issue. rip.to/fq-Eu

Well I got a call from a manager there by the name of Marius and he said that there's nothing they can do, they accept that the car was driving and now it's not because they sent it for assessment and the gearbox was stripped and cannot be put back to the state it was in and my only option is to go the legal route or accept my Access back of R6200 and R3000 for the gearbox, Ignoring the fact that I've lost out so much from the business as it was an Uber car and that I have now paid in more than R10000 in premiums whilst it has been with Outsurance for over a year.

I decided to just take it and get on with life as it looks like they are not willing to do anything but threaten me with legal matters. I still don't understand how this is my fault and my problem.

I now find out that they still have the vehicle and don't want to update me on what's happening. Even the panel beaters are trying to assist but can't get any answers. A month ago, we agreed to get the vehicle towed back to the Panel beaters for the bumper repair and then I can get it back to my Mechanic for the gearbox repairs but now they still holding on to the vehicle and again my premium is being deducted without me having the vehicle or knowing what's going on.

Can somebody please help me and take ownership of this as I really feel like I'm being victimized here, I'm really afraid what is going to be returned, when it is eventually returned it could be probably stripped and parts changed and missing cause nobody knows what's happening, I didn't expect this from such a big company.

Now the Panel beater has just contacted me and advised me that this is the condition that they received the vehicle in.

Please note the vehicle was delivered to us and this is the condition it was in. · It has a green Mould all over the body · Wheels are flat · Air filter removed · Engine intake left open · Front wheels loose · Starter hanging loose (battery still connected) Vehicle was driven to RDG for Check and report of the reverse gears.

I actually don't have any words or really don't know how to navigate this.