Car jam

<p>Hi there,</p> <p> </p> <p>I was hit by a women driving a car registered with Outsurance in January. My insurance wanted to write my car of and said I must speak to her insuranace. Outsurance required certain documents which I completed and sent to them. They emailed back saying they accept the payment amount and that payment will be made in 10 working days. </p> <p> </p> <p>A couple of days letter the Outsurance lady communicated that they were retracting their acceptance and will advise with a new number. She then comes back to me with an amount almost half the previous amount. She then spins a story about warranty, discounts and non-genuineparts that they get with an approved panelbeater for my car make. I said I do not accept this and I will go see your panelbeater, Stellenbosch panelbeaters. I was assured that even though my car is out of warranty that they are not allowed to use non-genuine parts for my car. Hmm...</p> <p> </p> <p>I then converyed to the Outsurance lady, Mercy Pule, what the panelbeater said, but to no avail. After much discussion, I emailed Outsurance's ***** department, seeing that this lady is telling lies. The ***** department contacts me and after further communication said I should take my car to another panelbeater (that is not approved) to be fixed. I said I dont accept this either. They reviewed it again and then came with amount about R1000 more than theri 2nd offer. </p> <p> </p> <p>Seeing that is now 6 months along, I said I accept the amount. I have emailed this women twice with no response. It is now 3 weeks later. My message is that you will struggle to get something out from Outsurance. Do not get hit by car that is insured with Outsurance.</p> <p> </p> <p>regards</p> <p>Keegan</p>