Car insurance with outsurance, I requesting to hear all my recordings.with them. Especially the dates I took the policy with them.

I was with ousurance from 2021 until.2023 February while my car was involved in a car accident, i have claim.with them.then they approved my claim after few days I have from the panel beater that my car was written off.while the assessor did manage to get back to me and say my car was a writeoff .then I had to call and find out the status of my car,then customer service told sales person told me that the is nothing on their system.the panel beater is fixing the car. Then after a week or so the assessor phone and told me that the car was written off. Then I then asked them what is the way forward they told me since I have the shortfall cover ,they will then pay off my car and give me the remaining balance which I have received, then i told them that that is not what I was told,I was told that if it happens that my car will be written off they will replace me with a car that value the amount of the car that I had or same year model of the same car. So they said there is nothing like that . So.i told them.since you are telling us that all calls are recorded can they please send me the all my recording,but they are falling to do so. They only sending me the recording that are not relating to my query .I have told the date of the recording they said they can't find it.i had 2 cars policy with them

So PLEASE HELP ME TO GET THE RECORDINGS.