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Phumzile M
1 reviews | Active since Aug 2023
02 May 2025, 20:15
Car insurance
I have cancelled car insurance with them and I call them to asked for refunds, i think I spoke to more than 3 consultant and they always said that, they need to get authorisation from manager, and they will give me call back, no one called me I have been waiting them to call, the service I got very poor to all consultants I spoke because each of them promise to call me they never did that, till today am waiting for my refund, for the fact that I called early to cancel policy, the lady I spoke to decided not to cancel policy
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OUTsurance's replyOfficial
07 May 2025, 13:09Hello Phumzile
Our service let you down, more than once, which we sincerely apologise for!
Our client care manager contacted you. Your policy has since been cancelled and the premium we collected, was refunded.
The service transgressions identified, will be addressed with the respective staff members, as this behavior is in stark contrast with our value of providing awesome service to our clients.
Regards
The OUTsurance Team
Our service let you down, more than once, which we sincerely apologise for!
Our client care manager contacted you. Your policy has since been cancelled and the premium we collected, was refunded.
The service transgressions identified, will be addressed with the respective staff members, as this behavior is in stark contrast with our value of providing awesome service to our clients.
Regards
The OUTsurance Team
OUTsurance's reply07 May 2025, 13:09
Official
Hello Phumzile
Our service let you down, more than once, which we sincerely apologise for!
Our client care manager contacted you. Your policy has since been cancelled and the premium we collected, was refunded.
The service transgressions identified, will be addressed with the respective staff members, as this behavior is in stark contrast with our value of providing awesome service to our clients.
Regards
The OUTsurance Team
Our service let you down, more than once, which we sincerely apologise for!
Our client care manager contacted you. Your policy has since been cancelled and the premium we collected, was refunded.
The service transgressions identified, will be addressed with the respective staff members, as this behavior is in stark contrast with our value of providing awesome service to our clients.
Regards
The OUTsurance Team