Car claim - pirate parts - car worse off

Second claim in 13 years and both claims have been nightmares, the service provider of Outsurance Denver Auto have replaced all the parts with pirate parts to save money and items like the new headlight is completely fogged up and the foreman Arthur says its the steam from the engine..really? the bonnet is not aligned and then we are told that after an accident the vehicle will never be the same again. After running out of time with the rental car we collected the car in this pathetic state and the car overheated because the new pirate radiator fan was never connected so we took the car back, 3 days later we have decided that we will need to accept the car in this state with the skew Ford badge, skew bonnet and fogged up light because all that Outsurance can do is inconvenience us to collect the car and drive after them to get the car to an assessor, and Denver hopefully connected the radiator fan otherwise if we do more damage to the vehicle due to their negligence we will obviously be at fault, after 13 years this is what we get, its unbelievable,