1 reviews | Active since Nov 2016

09 Nov 2016, 11:10

Cant seem to cancel policy

<p>Hi Ive been trying to cancel policy OUTSURANCE OT ********** 0 1187HA for the past month and a half and they still go and debit my account for the premium. They do not react to my emails for cancellation nor do they react to my mail to refund my money. I had to ask my bank to refund the money and they did.</p> <p> </p> <p>Outsurance please check your emails and cancel my policy OUTSURANCE OT ********** 0 1187HA asap!!</p>

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Replies (4)
OUTsurance
OUTsurance's reply09 Nov 2016, 11:31
Official

Dear Willie,

Thank you for bringing the matter to our attention. We apologise to see we did not receive the cancellation request and escalate your concerns to our client care department. They will be in contact to assist and if you need any other assistance you are welcome to email me : ***

Kind regards,

Alet

OUTsurance
OUTsurance's reply09 Nov 2016, 11:31
Official

Dear Willie,

Thank you for bringing the matter to our attention. We apologise to see we did not receive the cancellation request and escalate your concerns to our client care department. They will be in contact to assist and if you need any other assistance you are welcome to email me : ***

Kind regards,

Alet

OUTsurance
OUTsurance's reply09 Nov 2016, 11:31
Official

Dear Willie,

Thank you for bringing the matter to our attention. We apologise to see we did not receive the cancellation request and escalate your concerns to our client care department. They will be in contact to assist and if you need any other assistance you are welcome to email me : ***

Kind regards,

Alet

's update14 Nov 2016, 12:38
Reviewer Update

Thank Alet my policy has now been cancelled.