SB
Simone B
1 reviews | Active since Jan 2018
01 Jun 2026, 14:07
Can’t even get service OUT of OUTsurance
Outsurance response times have been tardy at best. The storm happened 3 weeks ago and I am waiting for feedback. I can’t get through to them. I emailed a representative 3 times. Still no response. Mike van der Merwe, if you are out there, a courteous response would be great.
The first time an assessor came out, he gave me incorrect information. I received an email back about an assessor after a follow up. The email doesn’t make sense.
Looking forward to getting some service OUT of the situation please.
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OUTsurance's replyOfficial
30 Jun 2026, 13:28Good day Simone,
We are truly sorry for the delays, lack of feedback, and the difficulty you’ve experienced in trying to reach us.
We understand how stressful this situation is, and the level of service you’ve described falls short of what we aim to deliver to our clients.
We understand how stressful this situation is, and the level of service you’ve described falls short of what we aim to deliver to our clients.
We are especially concerned to hear about the lack of response to your emails, the confusion around the assessor’s feedback, and the incorrect information initially provided. This is not acceptable, and we sincerely apologise for the frustration and inconvenience caused.
Our claims managers Nigel and Jevon contacted you and assisted with a refund and resolution to your complaint.
We apologise again for the inconvenience caused.
We apologise again for the inconvenience caused.
Regards,
The OUTsurance Team
The OUTsurance Team
OUTsurance's reply30 Jun 2026, 13:28
Official
Good day Simone,
We are truly sorry for the delays, lack of feedback, and the difficulty you’ve experienced in trying to reach us.
We understand how stressful this situation is, and the level of service you’ve described falls short of what we aim to deliver to our clients.
We understand how stressful this situation is, and the level of service you’ve described falls short of what we aim to deliver to our clients.
We are especially concerned to hear about the lack of response to your emails, the confusion around the assessor’s feedback, and the incorrect information initially provided. This is not acceptable, and we sincerely apologise for the frustration and inconvenience caused.
Our claims managers Nigel and Jevon contacted you and assisted with a refund and resolution to your complaint.
We apologise again for the inconvenience caused.
We apologise again for the inconvenience caused.
Regards,
The OUTsurance Team
The OUTsurance Team