Can't complain about the correspondance, because there is none.

We have been involved in an accident in December 2017. We were stationary, in the parking lot of a shopping centre - waiting for a vehicle to finish parking, when the other party reversed at a high speed and bumped into us (the party was reversing in an oncoming lane). We had gone with the other party to the Police Station where statements was taken and an AR was filed.

Our vehicle has in the meantime been repaired, and we payed the excess amount.

Seeing that the accident was not caused by us, we have given all the details we had of the other party - including the vehicle details etc to Outsurance's legal department, and have not ONCE been updated with regards to the progress of claiming the excess from the other party and refunding us. This has now been dragging for a while and we expected much better service.