LA
Louise A
1 reviews | Active since Mar 2010
01 Oct 2019, 14:29
Can’t be trusted
After I contacted OUTsurance to fight to prove that their consultant mislead me on a call , my complaint was found valid . The resolution promised to me was : I could keep my current premium without having a tracking device (as per my valid complaint) And I was promised that the policy would be updated to reflect that , needsless to say none of this has been done . No integrity and can’t be trusted
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
02 Oct 2019, 16:23Good day Louise,
Thank you for letting us know. We escalated the matter to Annelise our client services manager.
Annelise reviewed the matter and she informed you that your premium has been matched with what we initially agreed upon.
We do apologise for the delay in getting the matter resolved.
Regards,
OUTsurance
Thank you for letting us know. We escalated the matter to Annelise our client services manager.
Annelise reviewed the matter and she informed you that your premium has been matched with what we initially agreed upon.
We do apologise for the delay in getting the matter resolved.
Regards,
OUTsurance
OUTsurance's reply02 Oct 2019, 16:23
Official
Good day Louise,
Thank you for letting us know. We escalated the matter to Annelise our client services manager.
Annelise reviewed the matter and she informed you that your premium has been matched with what we initially agreed upon.
We do apologise for the delay in getting the matter resolved.
Regards,
OUTsurance
Thank you for letting us know. We escalated the matter to Annelise our client services manager.
Annelise reviewed the matter and she informed you that your premium has been matched with what we initially agreed upon.
We do apologise for the delay in getting the matter resolved.
Regards,
OUTsurance