Cancelling of policy

I recently wanted to cancel my policy cause my excess on my car was way to expensive. Lorette Van ZYL made my process completely unbearable and tedious. I've never had a complaint with outsurance till the day I no longer wanted their service. They were reluctant and difficult. Made me feel like I'm *********** to make my own decisions and as if I'm being held hostage. In addition said consultant and her manager Michael ignored my request to cancel on numerous phone calls and basically prevented me from leaving and had to beg to go to a cheaper insurance company.