Cancelled without permissions

Item: OUTsurance
Rating: 1
Author: Dominc N

I asked you guys to better my current car insurance that i have with outsurance, but you cancelled my insurance. What is going on, if that how you treats clients then keep my insurance cancelled i will go to discovery. You emailed me the new policy and agreements yet you still cancelled my insurance.

Helpful (0)

Replies (2)

OUTsurance's replyOfficial

04 Jul 2018, 16:14

Good day,

We acknowledge receipt of your complaint. Very concerned with what you have described. We have escalated the matter to a client services manager.

Sorry for the bad service received.

Thank you,

Kelvin

Best regards,

OUTsurance's reply04 Jul 2018, 16:14

Official

Good day,

We acknowledge receipt of your complaint. Very concerned with what you have described. We have escalated the matter to a client services manager.

Sorry for the bad service received.

Thank you,

Kelvin

Best regards,

OUTsurance's replyOfficial

09 Jul 2018, 11:48

Good day,

We were obviously very shocked to see what you had described.

Yogi our Client Services Manager called you to apologise and to discuss what had transpired. Yogi reinstated your policy.

We apologise for the inconvenience caused.

Thank you,

Kelvin

Best regards,

OUTsurance's reply09 Jul 2018, 11:48

Official

Good day,

We were obviously very shocked to see what you had described.

Yogi our Client Services Manager called you to apologise and to discuss what had transpired. Yogi reinstated your policy.

We apologise for the inconvenience caused.

Thank you,

Kelvin

Best regards,