1 reviews | Active since Sept 2013
Cancelled Policy still continues
<p>I cancelled by vehicle Policy over a year and a half ago and noticed two months back that the credit risk policy which was part of the vehicle policy was not cancelled. Outsurance acknowledged the error but still have not reverted or refunded me. Its going on two months despite follow ups from my side.</p>
We don't blame you for expressing your dismay at all!
The cover should have been cancelled when the vehicle cover was cancelled. We are very sorry to see the matter was not imediately attended to either when you notified us of same.
Our client care manager, Carla has not been successful in reaching you at all. The refund has since been processed and should reflect in your account shortly.
Please contact Carla should you have any further enquiries.
Regards
Dinky
We don't blame you for expressing your dismay at all!
The cover should have been cancelled when the vehicle cover was cancelled. We are very sorry to see the matter was not imediately attended to either when you notified us of same.
Our client care manager, Carla has not been successful in reaching you at all. The refund has since been processed and should reflect in your account shortly.
Please contact Carla should you have any further enquiries.
Regards
Dinky