CANCELLED POLICY - REIMBUR*****T

I had taken out Life Cover from Outsurance, shortly thereafter I had been made redundant and cancelled my policy. I received a call from a consultant wanting to reinstate, which I did thinking I would be employed by the time the next debit would take place. When the time came to make a payment, I sent an email requesting cancellation, I was called again and I said that I no longer wanted the policy. They tried to debit my account twice thereafter, I sent another 2 cancellation emails, no response. I was debited about 5 times before being contacted confirming my cancellation. I then explained that I had been charged bank fees for unpaid debit orders, as expected, I was fuming, I spoke to Elsie and requested compensation for the bank charges which amounted to over R500. I sent my bank statements to Elsie as she had called to inform that I would be compensated for the fees charged on my bank account, one week later I received R100 from Outsurance. I am awaiting a response for the balance of over R400 for the bank charges, I have sent a email 2 weeks ago!!! Ridiculous!!! I had even requested a manager's details which I am yet to receive. Bad service!