ZZ
Zanele Z
1 reviews | Active since Jan 2017
12 Feb 2025, 22:48
Cancelled policy but debited
I requested for my policy to be cancelled last December. In January I was debited but the refunded the funds back. 2 days ago I was debited once again and I sent emails with the transaction details but nobody cares to respond nor refund my funds back. This is one of those companies I would never recommend because what’s so hard about cancelling a policy when requested the 1st time. I want my refund before the end of the week. I cannot be sending emails and being ignored. This is frustrating. You’re a big company, do better.
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Replies (4)0
Replies (4)ZZ
Zanele Z's updateReviewer Update
14 Feb 2025, 08:01It’s been over a week am none of your agents contacted. How long just I run for you to fix your incompetence?????? Your service is absolutely TERRIBLE!!!!! I want my money before the end of the day. You’re inconveniencing my and all because of your stupid pathetic mistakes. Fix the ****ing issue now !!!!!!
ZZ
Zanele Z's update14 Feb 2025, 08:01
Reviewer Update
It’s been over a week am none of your agents contacted. How long just I run for you to fix your incompetence?????? Your service is absolutely TERRIBLE!!!!! I want my money before the end of the day. You’re inconveniencing my and all because of your stupid pathetic mistakes. Fix the ****ing issue now !!!!!!
ZZ
Zanele Z's updateReviewer Update
14 Feb 2025, 08:02I don’t ****en wanna hear 48hes time frame or your stupid sales people will contact me or your stupid escalations. I’ve ****en given toh the whole week and you’ve failed to do one ****en easy thing. I want my money today , ****** hell!!!!!
ZZ
Zanele Z's update14 Feb 2025, 08:02
Reviewer Update
I don’t ****en wanna hear 48hes time frame or your stupid sales people will contact me or your stupid escalations. I’ve ****en given toh the whole week and you’ve failed to do one ****en easy thing. I want my money today , ****** hell!!!!!
ZZ
Zanele Z's updateReviewer Update
15 Feb 2025, 15:25?????? You guys are ****** ****mers!!!!! I want my money. I don’t need your ****ing call , refund my money back you ****mers. You already have my details on your systems. I want my ****ing money now !!!!!
ZZ
Zanele Z's update15 Feb 2025, 15:25
Reviewer Update
?????? You guys are ****** ****mers!!!!! I want my money. I don’t need your ****ing call , refund my money back you ****mers. You already have my details on your systems. I want my ****ing money now !!!!!
OUTsurance's replyOfficial
17 Feb 2025, 12:26Good day Zanele,
Thank you for your feedback.
Our sales manager, Mikail, has been unsuccessful in his attempts to reach you. We are unable to trace any cancellation request.
Your policy has been cancelled, and the refund has been processed. If you would like to discuss this with the sales manager, please email the address provided below.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Thank you for your feedback.
Our sales manager, Mikail, has been unsuccessful in his attempts to reach you. We are unable to trace any cancellation request.
Your policy has been cancelled, and the refund has been processed. If you would like to discuss this with the sales manager, please email the address provided below.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply17 Feb 2025, 12:26
Official
Good day Zanele,
Thank you for your feedback.
Our sales manager, Mikail, has been unsuccessful in his attempts to reach you. We are unable to trace any cancellation request.
Your policy has been cancelled, and the refund has been processed. If you would like to discuss this with the sales manager, please email the address provided below.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Thank you for your feedback.
Our sales manager, Mikail, has been unsuccessful in his attempts to reach you. We are unable to trace any cancellation request.
Your policy has been cancelled, and the refund has been processed. If you would like to discuss this with the sales manager, please email the address provided below.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team