Cancelled policies

I have been with Outsurance for many, many years. Post COVID, we have been in a little financial difficulty but we are slowly climbing back up. I had a hiccup in 2020 where I was unable to make payments but as soon as I got some funds in (I am in the hospitality industry which was one of the hardest hit in COVID) Outsurance very kindly re-instated my life policy and vehicle policies. I was experiencing a similar hiccup during the past three months but this time it was coupled with depression so I did not want to talk to anyone or answer phone calls. This time Outsurance refuses to re-instate the policies after being a client for so many years. I can understand if I had only been a client for a short amount of time, but I have been with them for absolute ages. It is very upsetting. This is a gentle warning for anyone joining Outsurance, make sure you don't run into a little problem as they will just cancel everything.