1 reviews | Active since Jan 2012
Cancelled my policy without my knowledge
I had a break in 10.07.2021 and 11.07.2021 i called outsurance to log a claim with the house hold contents. I was told that my policy was cancelled in 2019 and i did not know of this. I have 3 policies with outsurance and it is not my responsibility to check if every debit goes through, that is why i have debit order. How is it that the other 2 are active and this one isnt. They claim i sent an message. ok fine, then where is the cancellation email that they should send. How sure are they that i sent that e-mail? What security questions have they asked to confirm?
i have had the policy since 2013 and i have never claimed a thing. The day i need them, they come up with excuses and protect themselves.
Outsurance left me for dead and dropped me when i need them the most. I have been paying and why only after so many years, would i cancel. Apparently this is outsurance tactics.
Following our private reply on the 14th of July, we apologise for the inconvenience caused.
Thandile from our retentions team has been in contact with you and is assisting you with your concerns.
Our records show that your policy was cancelled due to a cancellation request that we received from you.
Proof of this will be sent to you in due course, as per your request.
Regards,
OUTsurance
Following our private reply on the 14th of July, we apologise for the inconvenience caused.
Thandile from our retentions team has been in contact with you and is assisting you with your concerns.
Our records show that your policy was cancelled due to a cancellation request that we received from you.
Proof of this will be sent to you in due course, as per your request.
Regards,
OUTsurance