NF
Norman F

1 reviews | Active since Apr 2015

07 Apr 2015, 14:20

Cancelled my policy for terrible service

I have been with Outsurance for many years. Two weeks ago I called about adding a vehicle to my policy and taking the Out in Africa cover. The person taking my details did not believe me when I said I was the primary driver. She eventually threatened me with ***** accusations.<br> Today i queried my Out and About cover. I got shouted at. treated like a fool. Insulted. And told to get a different policy if I did not like it. Basically told that Outsurance have the right to increase premiums without any related benefit. Then the phone was put down on me. I made 8 calls trying to speak to a person senior to the \\Senior advisor\. Final Chris called me back. Offered no apology for the earlier treatment and proceeded to treat me as much disdain as possible. The straw that broke\""

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