KS
Kashief S
1 reviews | Active since Nov 2025
27 Nov 2025, 12:20
Cancellation rudeness
I submitted my cancellation with you guys. The lady was very helpful at the beginning doing comparisons extra. But when I said I have done my research and everything then she changed on me. Then I could hear in her tone of voice it changed. When do you want it to be cancelled! You will get an email of the cancellation. And put the phone off in my heart without a goodbye or anything for the long few years I have been with them. Bluntly just put the phone off. I'm disguisted in the way they treat a client when they want to leave! I can't believe this ****.
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Replies (2)KS
Kashief S's updateReviewer Update
08 Dec 2025, 22:48Hi there,
I would like to follow up on this reply. Its been more than a week later and still got no feedback from you guys. I still thought I might have faith in Outsurance as maybe they taking care of their long standing clients, just give them hope to come back some time but clearly not. 1. No one emailed me or even attempted to find out which number I called from for it to be escalated. 2. No one asked for any of my information for the review because how do you know what you are reviewing and who the call must be escalated to.
This is very unprofessional. I didn't want to use this platform to do this. But seems it was worth it, Now people can see how you guys treat people when they want to leave!
I would like feedback!
Thanks..
I would like to follow up on this reply. Its been more than a week later and still got no feedback from you guys. I still thought I might have faith in Outsurance as maybe they taking care of their long standing clients, just give them hope to come back some time but clearly not. 1. No one emailed me or even attempted to find out which number I called from for it to be escalated. 2. No one asked for any of my information for the review because how do you know what you are reviewing and who the call must be escalated to.
This is very unprofessional. I didn't want to use this platform to do this. But seems it was worth it, Now people can see how you guys treat people when they want to leave!
I would like feedback!
Thanks..
KS
Kashief S's update08 Dec 2025, 22:48
Reviewer Update
Hi there,
I would like to follow up on this reply. Its been more than a week later and still got no feedback from you guys. I still thought I might have faith in Outsurance as maybe they taking care of their long standing clients, just give them hope to come back some time but clearly not. 1. No one emailed me or even attempted to find out which number I called from for it to be escalated. 2. No one asked for any of my information for the review because how do you know what you are reviewing and who the call must be escalated to.
This is very unprofessional. I didn't want to use this platform to do this. But seems it was worth it, Now people can see how you guys treat people when they want to leave!
I would like feedback!
Thanks..
I would like to follow up on this reply. Its been more than a week later and still got no feedback from you guys. I still thought I might have faith in Outsurance as maybe they taking care of their long standing clients, just give them hope to come back some time but clearly not. 1. No one emailed me or even attempted to find out which number I called from for it to be escalated. 2. No one asked for any of my information for the review because how do you know what you are reviewing and who the call must be escalated to.
This is very unprofessional. I didn't want to use this platform to do this. But seems it was worth it, Now people can see how you guys treat people when they want to leave!
I would like feedback!
Thanks..
OUTsurance's replyOfficial
18 Dec 2025, 09:28Good morning,
We appreciate your feedback and can confirm that our client care manager Keo has been in contact with you.
The call with our advisor was reviewed and we agree that the call was handled very unprofessionally. The service transgressions have been addressed internally.
We apologise for this as this is not the type of service we are known for and want for anyone.
Regards,
The OUTsurance Team
We appreciate your feedback and can confirm that our client care manager Keo has been in contact with you.
The call with our advisor was reviewed and we agree that the call was handled very unprofessionally. The service transgressions have been addressed internally.
We apologise for this as this is not the type of service we are known for and want for anyone.
Regards,
The OUTsurance Team
OUTsurance's reply18 Dec 2025, 09:28
Official
Good morning,
We appreciate your feedback and can confirm that our client care manager Keo has been in contact with you.
The call with our advisor was reviewed and we agree that the call was handled very unprofessionally. The service transgressions have been addressed internally.
We apologise for this as this is not the type of service we are known for and want for anyone.
Regards,
The OUTsurance Team
We appreciate your feedback and can confirm that our client care manager Keo has been in contact with you.
The call with our advisor was reviewed and we agree that the call was handled very unprofessionally. The service transgressions have been addressed internally.
We apologise for this as this is not the type of service we are known for and want for anyone.
Regards,
The OUTsurance Team