LM
Lerato M

1 reviews | Active since Sept 2013

19 Jun 2017, 09:14

Cancellation of policy

<p>I called in to cancel my policy and the consultant who was supposed to assist me was being TERRIBLY DIFFICULT! I should not have to repeat myself over and over again as to WHY I didnt want to be insured with them anymore. Learn to respect clients wishes and do what is requested, you cant force a client to stay with a insurer if they dont want to.</p>

0
Replies (1)
OUTsurance
OUTsurance's reply21 Jun 2017, 12:44
Official

Hello LeratoLira

We appreciate your feedback .

Our client care manager, Brian contacted you with an apology after having audited the call.

We will discuss the poor conduct with our advisor.

Regards

Dinky