1 reviews | Active since Mar 2016
Cancellation Of Policy
I run a private ambulance service and have been insured with outsurance from 2013.In December last year Outsurance has decided to cancel my policy for my vehicles without giving me a proper feedback.I just received a letter stating that as of 19/01/2018 my policy will be cancelled.There have been claims on my policy due to accidents that have occurred and these accidents are beyond my control.Outsurance has initially insured my vehicles taking into consideration that it is an emergency service but now they did not even give me any other options but have decided to cancel my entire policy without giving me proper written feedback as to why it's been cancelled.I have sent them emails and have even called but to no avail.This is very bad service from Outsurance because they were quiet content on taking out large premiums from my account but when it came to claims they always have a problem.There are still refunds that they are also owing.
Hello Vikashbe
We fully understand the dire circumstances you are in after we cancelled your policy with us. This decision was purely based on the amount of claims within a specific time frame.
We contacted you and discussed why we cannot reinstate your policy. Thank you for your understanding. You did however pose more questions pertaining to refunds and legal recoveries.
We agreed to email you and will respond to your further enquiries.
Regards
Dinky
Hello Vikashbe
We fully understand the dire circumstances you are in after we cancelled your policy with us. This decision was purely based on the amount of claims within a specific time frame.
We contacted you and discussed why we cannot reinstate your policy. Thank you for your understanding. You did however pose more questions pertaining to refunds and legal recoveries.
We agreed to email you and will respond to your further enquiries.
Regards
Dinky
